FAQs

General

What Jukebox products can I buy?

Currently, we offer The Quartet, which includes: 4 natural, cold-process soaps - each is handmade and features an amazing signature scent - and a Soap Stage - a clever device to keep your soaps dry and elevated between uses. We also offer each of our first four soaps for individual purchase.

Is Jukebox a new brand?

Yes! We've just released our first four natural body soaps. Check out our About section to learn more.

How do I contact Jukebox?

Please reach out to contact@myjukebox.com.

Shipping

When will my order arrive?

Check your tracking number in your shipping confirmation email for tracking of your order. Any issues, please reach out to contact@myjukebox.com.

How much does shipping cost?

Shipping is free with a purchase of $30 or more. Standard shipping costs $5.

Do I need to be home when my order arrives?

Signature is not required for Jukebox packages.

Where does Jukebox ship to?

At this time, the 50 United States.

My package is lost. What next?

We are here to help! Please reach out to contact@myjukebox.com.

Billing

What payment methods does Jukebox accept?

We accept all major debit and credit cards as well as PayPal, Apple Pay, Shop Pay, Google Pay, and MetaPay.

What is the Jukebox return policy?

We want you to love every Jukebox experience, so if this isn’t the best natural soap you’ve ever used, it’s on us. Please reach out within 30 days of receiving your order and our team will coordinate an exchange, return, or refund for you. You can reach us at contact@myjukebox.com.

Product Questions

Where can I find the ingredients for Jukebox soaps?

Check out our amazing natural ingredients here.

Is Jukebox safe for my skin?

Jukebox soaps are great for all skin types as we use natural fats like olive oil, castor oil, and coconut oil and organic shea butter in every bar. Some bars have added ingredients for exfoliation. You can see the “scrub level” for each bar on the product page and on the package. For more information about our natural ingredients, click here.

What size are the soap bars?

Jukebox soap bars are 4.5oz. Each bar is handmade, so you will experience some natural variation from bar to bar. Cold-process soaps go through a curing process after the saponified fats set, and slowly get smaller and firmer as they cure. We intentionally make our bars larger than 4.5oz so that after curing is complete, you receive a bar that is no smaller than 4.5oz.

What is the Soap Stage used for?

The soap stage helps keep your bar dry and elevated between uses, to ensure your bar is long lasting. It also provides a grip for your in shower use to optimize your experience. Learn more here.

Is Jukebox cruelty free?

Yes, we are proud to be PETA certified cruelty free. We do not test on animals at any point within our supply chain

Is Jukebox organic?

Jukebox soaps are not certified organic but some of our ingredients - like our organic shea butter - are. All of our soaps are made with natural ingredients like vegetable oils, clays, and essential oils.

How long does each soap bar typically last?

Our soaps last 2-3 weeks on average with daily use. We recommend using a Soap Stage with your bar and storing it out of direct contact with the water in your shower. This will help extend the life of your bar, and keep it from sticking to the tile.

Can kids and teenagers use Jukebox soaps?

Absolutely, Jukebox soaps are safe for the whole family to use!